Installation Instructions for Hot Fix R60017

HP-UX IPF


Hot fix R60017 addresses the issue(s) in SAS Marketing Automation 6.3 as documented in the Issue(s) Addressed section of the hot fix download page:

https://tshf.sas.com/techsup/download/hotfix/HF2/R60.html#R60017


R60017 is a "container" hot fix that contains the following "member" hot fixes which will update the software components as needed.

R40015  updates  SAS Customer Intelligence Common Logical Types 6.3
S57003  updates  SAS Customer Intelligence Common Server 6.3
R55017  updates  SAS Customer Intelligence Core Mid-Tier 6.3
R57017  updates  SAS Customer Intelligence Logical Types 6.3
S58011  updates  SAS Customer Intelligence Processes 6.3
R53017  updates  SAS Customer Intelligence Reporting Mid-Tier 6.3
R41015  updates  SAS Customer Intelligence Studio 6.3
R58017  updates  SAS Customer Intelligence Utilities 6.3
R59017  updates  SAS Marketing Automation Extensions for SAS Customer Intelligence Studio 6.3
R54017  updates  SAS Marketing Automation Integration Utilities 6.3
R56017  updates  SAS Marketing Automation Launcher 6.3

See What is a container hot fix? in the Hot Fix FAQ for more information about container hot fixes.


Before applying this hot fix, follow the instructions in SAS Note 35968 to generate a SAS Deployment Registry report, then verify that the appropriate product releases are installed on your system. The release number information in the Registry report should match the 'member' release number information provided above for the software components installed on each machine in your deployment.

The hot fix downloaded, R60017pt.zip, includes the updates required for all components listed above on all applicable operating systems. To apply this hot fix on multiple machines, you can either save R60017pt.zip on each machine or save it in a network location that is accessible to all machines.

Do NOT extract the contents of R60017pt.zip. The hot fix installation process will extract the contents as needed.


IMPORTANT NOTES

  1. Files delivered in this hot fix will be backed up during the installation process. However, it is good general practice to back up your system before applying updates to software.

  2. You must have Administrator Privileges on your CLIENT or SERVER machine.

  3. All currently active SAS sessions, daemons, spawners and servers must be terminated before applying this hot fix.

  4. This hot fix should be installed using the same userid who performed the initial software installation.

  5. If you have SSL enabled in your SAS Customer Intelligence architecture, please review SAS Note 56670 before applying the hot fix on the mid-tier.

  6. If you also have the SAS Marketing Operations Management solution, please review SAS Note 58009 prior to installing this SAS Marketing Automation hot fix.

  7. If you see this message displayed by SAS Deployment Manager during the install process:

    The specified configuration directory and level do not contain any product configurations that require hot fixes.

    Uncheck the ”Configure SAS hot fix” checkbox and continue with the hot fix install.


INSTALLATION

If your installation has any combination of SAS Marketing Automation (MA), SAS Marketing Optimization (MO), and/or SAS Digital Marketing (SDM), the Apply Hot Fixes, Rebuild Web Applications, and Deploy Web Applications steps can be combined and performed for MA, MO, and SDM in one iteration per step. This can be performed as follows:

Hot Fix R60017 must be installed on each machine where the updated components of the product, listed above, are installed. During the installation process you may see references to all operating systems for which updates are provided in the hot fix. The installation process will determine the operating system and which component(s) of SAS Marketing Automation 6.3 require updating on the machine. See SAS Note 44810 for more details.

The hot fix will be applied using the SAS Deployment Manager. By default, the SAS Deployment Manager will search in the <SASHOME>/InstallMisc/HotFixes/New directory for hot fixes to be applied, but will also prompt for a location if you have downloaded hot fixes to a different directory.

After downloading R60017pt.zip, follow the instructions for applying hot fixes in the SAS Deployment Wizard and SAS Deployment Manager 9.4: User's Guide.


The hot fix installation process generates the log file

<!SASHOME>/InstallMisc/InstallLogs/IT_date-and-time-stamp.log
for example, IT_2011-10-31-13.18.21.log. Each attempt to apply a hot fix results in the creation of a new log file giving detailed information regarding the installation process.

Postexec log files are created after the installation is completed and identifies the files that were added, backed up, changed and removed. These log files include the 'member' hot fix id in the name of the file and are also written to the <!SASHOME>/InstallMisc/InstallLogs directory. There is one postexec log for each 'member' hot fix applied (member hot fixes are listed at the top of these instructions).


The content of this hot fix is listed in the hot fix manifest.


POST-INSTALLATION INSTRUCTIONS

  1. On all tiers in the environment, navigate to the directory where SAS Versioned Jar Repository is configured (by default, this directory is <SASHOME>/SASVersionedJarRepository/eclipse). If present, delete the com.sas.app.launcher.cacheFile file.

  2. Copy ci_common.xml

    Before running the steps for "Web Application Update", you will need to copy ci_common.xml
    from:
    <SASHome>/SASCustomerIntelligenceStudio/6.3/Config/hfmisc
    to:
    <SASHome>/SASDeploymentManager/9.4/products/cfgwizard__**__prt__xx__sp0__1/Utilities/contrib/customerintelligence

    where ** is the highest number, if there is more than one cfgwizard directory.

  3. Web Application Update

    This hot fix requires steps that will update the web application deployed to your application server.

    (Note: If you are also installing other SAS Customer Intelligence hot fixes, along with this hot fix, you can select those web applications to rebuild at the same time. IMPORTANT: Refer to the hot fix installation instructions for each of these other SAS Customer Intelligence solutions and ensure you have followed all of the preceding instructions needed, before re-building and re-deploying the additional web applications that need to be re-built and re-deployed).

    Rebuild the following Web Applications:

    Redeploy the following Web Applications:

    For more information about how to rebuild and redeploy Web Applications, see the SASŪ 9.4 Intelligence Platform, Middle-Tier Administration Guide, Chapter 8 Administering SAS Web Applications on Rebuilding the SAS Web Applications and Redeploying the SAS Web Applications.

  4. Review SAS Notes
    After the installation of this hot fix and product post-installation instructions, please review the following SAS Notes for details on changes that are required to take advantage of the hot fixes. The SAS Notes below are organized by the hot fix they were introduced in. Knowing the last hot fix you installed will help you determine which sets of SAS Notes, below, need to be reviewed. For example, if your last hot fix was R60001, you need to review R60001 and above sets of SAS Notes.

    Please review the SAS Deployment Registry report (SAS Note 35968) to confirm which was the last hot fix you installed.

    R60011
    SAS Note 58068 A calculated item that includes the INTNX function fails validation in SASŪ Customer Intelligence Studio
    http://support.sas.com/kb/58068

    R60010
    SAS Note 56408 The first occurrence of a campaign that is scheduled to recur multiple times per day might occur earlier than the scheduled start time
    http://support.sas.com/kb/56408

    R60009
    SAS Note 57399 The SASŪ Customer Experience Personalization 6.3 interface for Celebrus 8.0.13 is available
    http://support.sas.com/kb/57399

    R60006
    SAS Note 57143 User sessions remain locked when you use SASŪ Marketing Automation Integration utilities
    http://support.sas.com/kb/57143

    R60005
    SAS Note 55650 Activation might fail for SASŪ Real-Time Decision Manager contact history flows that use DS2
    http://support.sas.com/kb/55650

    R60004
    SAS Note 55316 When you enter a value in a Select node in SASŪ Customer Intelligence Studio, a delay occurs before the value appears in the field
    http://support.sas.com/kb/55316

  5. Refresh Web-browser Cache
    Please refresh your web-browser cache if issues do not seem to be resolved in SAS Customer Intelligence Studio, after you apply this hot fix. For further information, please review SAS Note 60238

For each product installed, click the link to be redirected to post-installation instructions.

R40015  updates  SAS Customer Intelligence Common Logical Types 6.3
S57003  updates  SAS Customer Intelligence Common Server 6.3
R55017  updates  SAS Customer Intelligence Core Mid-Tier 6.3
R57017  updates  SAS Customer Intelligence Logical Types 6.3
S58011  updates  SAS Customer Intelligence Processes 6.3
R53017  updates  SAS Customer Intelligence Reporting Mid-Tier 6.3
R41015  updates  SAS Customer Intelligence Studio 6.3
R58017  updates  SAS Customer Intelligence Utilities 6.3
R59017  updates  SAS Marketing Automation Extensions for SAS Customer Intelligence Studio 6.3
R54017  updates  SAS Marketing Automation Integration Utilities 6.3
R56017  updates  SAS Marketing Automation Launcher 6.3


R40015  updates  SAS Customer Intelligence Common Logical Types 6.3

NONE


S57003  updates  SAS Customer Intelligence Common Server 6.3

NONE


R55017  updates  SAS Customer Intelligence Core Mid-Tier 6.3

NONE


R57017  updates  SAS Customer Intelligence Logical Types 6.3

NONE


S58011  updates  SAS Customer Intelligence Processes 6.3

NONE


R53017  updates  SAS Customer Intelligence Reporting Mid-Tier 6.3

NONE


R41015  updates  SAS Customer Intelligence Studio 6.3

NONE


R58017  updates  SAS Customer Intelligence Utilities 6.3

NONE


R59017  updates  SAS Marketing Automation Extensions for SAS Customer Intelligence Studio 6.3

NONE


R54017  updates  SAS Marketing Automation Integration Utilities 6.3

NONE


R56017  updates  SAS Marketing Automation Launcher 6.3

NONE


This completes the installation of hot fix R60017 on HP-UX IPF.

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